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Returns

Returns & Exchanges

Excel Equine products are fully guaranteed to meet your every expectation of what quality products should be.

We are proud to offer you our 100% Guarantee:  If you are not completely satisfied, for any reason, please notify us for a replacement.  We do, however, ask that you return the product to us along with the original sales receipt so we can analyse and make any necessary improvements.

We know that sometimes it’s hard to get the right fit, don’t worry if you are not sure, we are happy to refund or exchange as long as:

  • The item/s are unworn/ unused
  • The item/s has all of the tags intact – please don’t remove tags if you are thinking of sending them back
  • Items are returned in their original condition and original package

Online Store Terms and Conditions

PRICING

 

RETURNS POLICY

Full price merchandise may be returned for a credit or exchanged for a different size or item – no cash refunds will be given unless we are unable to supply a suitable replacement (subject to the Consumer Guarantees Act 1993). Items must be returned within 30 days from delivery date (date will be on purchase receipt enclosed with items) with all label and sale tags attached.

We invite you to make queries into any matters concerning our products whether it be sizing, fabric, colour, brand – whatever you may wish to discuss prior to and after purchasing.

We also recommend that you check your purchase order against your receipt as soon as you receive and try on item/s to determine if any returns or exchanges are required.

All items will be quality-checked before being sent to you.

If you wish to return any item for any reason, please email us first to let us know your intention to return the goods and your reason/s why. You must pay for the freight and items must be received in original condition i.e. all labels and tags attached.

Please also ensure the goods are packaged so they won't get damaged and send them appropriately tracked and insured. We can't accept liability for returns damaged or lost in transit.  Please also email us when the return has shipped with tracking details, so we know to expect it.

We regret we're unable to refund return postage charges.

RETURNS BASED ON CHANGE OF MIND

Exchanging items based on a ‘change of mind’ will incur the cost of the courier.

All returns must be sent to 116 Pomona Rd East, RD6, Invercargill 9876

email tracie@excelequine.co.nz or ph 027 291 0702

 

COLOUR VARIATION

Please note that the colour of our products represented on your monitor may differ slightly to the physical item. If you have any concerns regarding this, please contact us to discuss further.

Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, because the actual colours you see depend on the monitor you are using, we cannot guarantee that your monitor’s display will be completely accurate.

No exchanges or refunds on any items ordered in specifically.

No exchanges or refunds will be given if items have been used or tags have been removed.

FEEDBACK

We invite all feedback, comments, enquiries you, our valued customer may have regarding our website, shop or products as we want to make your experience pleasant and enjoyable.