Terms and Conditions

Please read our Terms and Conditions below

 

 

Product Payments

 

All credit card payments are taken through the website, internet banking payments are made by the client once they have made their purchase through the website. Once funds have cleared in our bank account items will be shipped.

 

A minimum of 20% deposit is required for all products which are ordered in for a specific client. The remaining balance is due once the product has arrived in stock and prior to being dispatched to the customer. Should the customer cancel their order they will forfeit the 20% deposit they have paid.

 

Layby is available on all products. The layby period shall not exceed 3 calendar months and payment is required in full prior to the product being released to the customer.

 

 

Shipping and Returns Policy

 

All shipping is at the expense of the purchaser.

 

Products may be returned (with the exception of custom orders) if they do not fit, are not suitable for their intended purpose or simply do not meet the customers’ expectations, provided that they are:

 

1. Returned (at the customers expense) within 7 days of receipt

2. Are unused, in new condition with the original tags/labels still in place

3. Accompanied by the customers original invoice/receipt

 

No product returns will be eligible for a cash refund.

 

All product returns will be eligible for an Excel Equine store credit to use on any of our products or services.

 

The value of the Store Credit will be the value of the item returned minus shipping costs (if free shipping applied to the purchase) and a 10% handling fee.


Cheers,

 


Tracie Donelley